Refund & Return Policy
This Refund & Return Policy explains how returns, replacements and refunds are handled for purchases made from Nakalank Digital India Pvt. Ltd.
We aim to ensure that you are completely satisfied with your purchase. Please read the following terms carefully to understand our policies regarding returns, replacements and refunds.
1. Eligibility for Returns
- Products are eligible for return or replacement if they are received in damaged condition, defective, or incorrect compared to your order.
- Items must be unused, in their original packaging and accompanied by the invoice or proof of purchase.
- Certain items such as custom-made products or clearance items may not be eligible for return unless they are defective.
2. Return Window
You must inform us of any issue with your order within 7 days from the date of delivery. Requests received after this period may not be accepted.
3. Return & Replacement Process
- Contact our support team by email or phone with your order details, issue description and supporting photos or videos if applicable.
- Once your request is approved, we will coordinate pickup or guide you on how to return the product.
- After inspection of the returned item, we will process a replacement or refund as per the findings and your preference, subject to product availability.
4. Refunds
- Approved refunds will be processed to the original mode of payment or as store credit, as applicable.
- Refund timelines may vary depending on your bank or payment provider but generally take between 5–10 working days after approval.
- Shipping charges and COD charges, if any, may be non-refundable except in cases of defective or incorrect products supplied by us.
5. Non-Eligible Scenarios
- Damage caused due to improper installation, misuse, electrical surges or normal wear and tear.
- Products returned without original packaging, missing accessories or tampered serial numbers.
- Requests raised after the specified return period unless covered under specific warranty terms.
6. Warranty Claims
Many of our products come with manufacturer warranty. For warranty-related issues after the return period, please reach out to us with your invoice and product details. We will guide you through the warranty claim process as per applicable terms.
7. Contact for Returns & Refunds
For any questions or to initiate a return, replacement or refund request, please contact our support team at info@nakalank.com or call us on your registered support numbers.